Customer Service

Shipping & Delivery
All orders are delivered via third party LTL Freight carriers (Examples: Yellow, UPS Freight, R&L Carriers, etc.).
We sell full pallets of stone and boulders. Some boulders can be very large and may require special delivery by flatbed truck. Note, not all freight carriers offer flatbed service to all destinations. Boulders that need to be shipped on flatbed truck will require extra handling and incur additional charges for a flatbed truck and forklift. We will contact you prior to shipping with any special requirements.

DISCLAIMER:

Oak Canyon Stone Co. offers individual pallets of stone. Each pallet has pictures shown in the catalog and the pictures represent the actual pallet, not a similar one. So, the one you order from the picture is the pallet you will receive. Please make sure you look over the pictures until you are satisfied that pallet is what you want. We provide the best pictures possible. But, bear in mind pictures may not show all parts of the stone or all of the color variety within the pallet. 

Once shipped, the pallet(s) are yours. They cannot be returned unless you are willing to pay for return freight. They also cannot be exchanged unless you pay return freight and freight to bring a new pallet of your choosing and pay any difference in price.

DELIVERY:

Neither Oak Canyon Stone Co. nor any 3rd party carrier will deliver anywhere except onto your driveway/pavement. Carriers will not place any products (install). No off-road delivery. All LTL Freight deliveries will be by liftgate and handtruck. You must have access for a tractor trailer to offload at your driveway. 

When delivery is via a 3rd party LTL Carrier, they may have additional fees for any accessory items that you failed to indicate when ordering. Examples: If you specify your address as residential and it is actually commercial or a job site, they will charge additional fees. Make sure you select the correct address type when ordering. We will charge your credit card for any and all additional fees the carrier imposes. By ordering anything on this site you agree to be bound by these terms.

 

Privacy & Security
All customer data is protected by SSL provided by GlobalSign/Funio SSL Certificates. (See privacy page).
Returns & Replacements
Customer is responsible for paying return freight on returned items and freight both ways for exchanges.